Mat6 Privacy Policy — How We Protect Your Information

1. Information We Collect

The mat6 platform collects several categories of information to provide Malaysian users with a secure, fully functional, and personalised experience. These categories are as follows:

• Account information: Your full name, date of birth, email address, phone number, and password (stored in encrypted form) as provided during registration.
• Personal identification information: A copy of your identity card or relevant document collected during the identity verification (KYC) process for withdrawal requests.
• Payment information: Details required to process deposits and withdrawals in MYR (RM) via local payment methods such as TNG eWallet, DuitNow QR, and internet banking transfers. We do not store credit or debit card information directly.
• Device and browser information: Device type, operating system, browser type and version, IP address, and other technical data collected automatically when you access the platform.
• Usage data: A record of your activity on the platform, including pages visited, bets placed, session duration, and actions taken within your account.

We only collect information necessary for the purposes stated in this policy and do not request data that is irrelevant to the platform's operations.

2. Purpose of Data Use

All information collected by mat6 is used for legitimate and transparent purposes, including:

• Verifying user identity and preventing fraud or account misuse.
• Processing financial transactions, including deposits and withdrawals in MYR, securely.
• Providing customer support and responding to your enquiries or complaints.
• Sending important notifications related to your account, transactions, and policy updates.
• Improving platform functionality and performance based on usage patterns analysed in aggregate.
• Fulfilling legal obligations and complying with applicable regulatory requirements.
• Detecting and preventing fraudulent activity, unauthorised account access, or any misuse of the platform.

We do not use your information for third-party marketing without your consent. All marketing communications from mat6 will include an unsubscribe option, available at any time.

3. Cookies & Tracking Technologies

The mat6 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform runs smoothly. Cookies are small text files stored on your device when you visit our website.

We use three main types of cookies:

• Essential cookies: Required for core platform functions such as login authentication and account sessions. Without these cookies, the platform cannot operate properly.
• Performance cookies: Collecting information on how users interact with the platform to help us identify technical issues and improve performance.
• Preference cookies: Saves your settings and preferences — such as your interface language — so you don't have to reconfigure them on every visit.

You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect your ability to use certain platform features. We do not use third-party cookies for advertising or cross-site tracking purposes.

4. Data Storage and Security

User data security is a top priority at mat6. We implement a range of technical and administrative measures to protect your information from unauthorised access, disclosure, alteration, or destruction.

The security measures we have in place include:

• SSL (Secure Sockets Layer) encryption for all communications between your device and our servers.
• Account passwords are stored in hashed form and cannot be read directly, even by our own staff.
• Continuous monitoring systems to detect suspicious activity and unauthorised access attempts.
• Internal access controls ensuring that only authorised staff can access user data for legitimate operational purposes.

Your data is stored on secure servers. Data is retained for as long as your account remains active and for any period required to meet our legal and regulatory obligations. Once an account is permanently closed, personal data will be deleted or anonymised within a defined timeframe, unless further retention is required by law.

While we take all reasonable precautions, no security system can be guaranteed to be 100% secure. We encourage users to take their own precautions as well, such as using a strong password and not sharing their login credentials.

5. Sharing Information with Third Parties

Mat6 does not sell, rent, or disclose users' personal information to third parties for marketing purposes. However, there are limited circumstances in which we may share your information:

• Payment service providers: Transaction information necessary for processing is shared with local payment gateway providers used to handle deposits and withdrawals in MYR. These providers are bound by strict confidentiality agreements.
• Legal requirements: We may be required to disclose user information to the relevant authorities where mandated by law, court order, or a legitimate official investigation.
• Business transfer: In the event of a merger, acquisition, or asset sale, user data may be transferred as part of those assets, provided the receiving party is bound by an equivalent privacy policy.

In all permitted sharing scenarios, we ensure that any party receiving your information agrees to handle it with a level of protection equal to or greater than our own.

6. User Rights, Policy Changes & Contact Us

As a mat6 platform user, you have several rights regarding your personal information:

• Right of access: You may request a copy of the personal information we hold about you by contacting our support team.
• Right to rectification: If any information we hold about you is inaccurate or out of date, you have the right to request a correction. You may also update certain profile details directly through your account settings.
• Right to erasure: You may request the deletion of your personal information when it is no longer needed for the purpose it was collected, subject to any legal obligations that may require us to retain it for a specified period.
• Right to withdraw consent: You may withdraw consent for consent-based data processing at any time, though this may affect your ability to use certain services.

This Privacy Policy may be updated from time to time. Users will be notified of significant changes via email or an in-platform notice. Continued use of the platform after any changes take effect will be considered acceptance of the updated policy.

For any privacy-related enquiries, data access requests, or complaints, please reach out to our team: [email protected]. We will respond within a reasonable timeframe and work to address any concerns you have promptly.